Overview

One of the most important acts of leadership that Executives and Managers carry out each day is managing the performance of their colleagues and team members. As leaders, you must INSPECT what you EXPECT and put in place all the structures and processes to drive performance. You only achieve your strategic goals when performance happens, so managing performance is a leadership imperative.

Learning Objectives

At the end of this course, you will be able to:

• Explain the important role that performance management plays and build a case for implementing a disciplined and effective performance management system in your organization
• Identify the key features of a variety of performance management frameworks and models;
• Describe the performance management cycle and the roles that the key stakeholders play along each stage of the cycle;
• Apply the tools for setting effective performance goals for yourself and your team;
• Practice the skills and behaviours for driving performance all year-round;
• Practice the skills for performance monitoring, appraisal and feedback; and
• Work with poor performers to improve their performance.

Course Content

• Overview of Performance Management
• Performance Management Frameworks and Models
• The Performance Management Cycle
• Setting Performance Goals
• Managing on-Going Performance
• Development Contracting
• Performance Monitoring and Appraisal
• Managing Poor Performance.

Course Delivery:

• Video Lectures
• Case Studies
• Interactive Activities
• Games
• Project-based Learning