Decisions that we make each day actually translate the Vision and Strategy into results and are therefore very important. Unfortunately, there are limitations of our human cognitive capacity that adversely affect the quality of decisions that we make. It is therefore important to understand these limitations and why they happen and also learn how to overcome them so that we can make better decisions
In this micro-learning Whiteboard session, you will learn about the Five Cognitive Biases that affect the quality of our decision making and a number of actions you can take to overcome each of these biases.
Lesson One - Introduction and Overview
Lesson Two - The First Three Decision Traps
Lesson Three - The Final Two Decision Traps & Review
Please download the Course Workbook and enjoy the learning experience.
The First Three Decision Traps
The Final Two Decision Traps and Review
The lessons in this course will help you ensure the maximum delivery of Fantastic Service to your cu..
Sales And Marketing, Video E-Learning, Organizational Learning, Human Resources Management, Management, Communication Skills, Leadership, Entrepreneurial Management, Customer Service, Animated Video E-Learning
In the words of famed American Writer and Teacher, John C Maxwell, “Teamwork Makes the Dream W..
Sales And Marketing, Customer Service, Entrepreneurial Management, Video E-Learning, Strategy And Performance, Organizational Learning, Human Resources Management, Management, Communication Skills, Creativity And Innovation, Personal Effectiveness, Leadership, Animated Video E-Learning
To ensure great service delivery in your organization, you must have to pay attention to meeting you..
Sales And Marketing, Customer Service, Entrepreneurial Management, Creativity And Innovation, Communication Skills, Video E-Learning, Animated Video E-Learning
To ensure that you deliver fantastic service all the time in your organization you need to pay atten..
Sales And Marketing, Customer Service, Entrepreneurial Management, Leadership, Communication Skills, Strategy And Performance, Video E-Learning, Animated Video E-Learning