One of the underlying causes of individual and organizational under-performance is the poor quality of decisions that employees and managers take and more so, the lack of skills in managing the consequences of their decisions. Most professionals will do anything to avoid taking a decision and being held accountable for decisions, putting a lot of pressure on very few senior managers to make even the most basic operational decisions on their behalf. The reasons are obvious - a culture of thinking and decision making is not pervasive in the organization and the professionals do not have the skills for effective decision making and management.
At the end of this course you will be able to:
The lessons in this course will help you ensure the maximum delivery of Fantastic Service to your cu..
Sales And Marketing, Video E-Learning, Organizational Learning, Human Resources Management, Management, Communication Skills, Leadership, Entrepreneurial Management, Customer Service, Animated Video E-Learning
In the words of famed American Writer and Teacher, John C Maxwell, “Teamwork Makes the Dream W..
Sales And Marketing, Customer Service, Entrepreneurial Management, Video E-Learning, Strategy And Performance, Organizational Learning, Human Resources Management, Management, Communication Skills, Creativity And Innovation, Personal Effectiveness, Leadership, Animated Video E-Learning